Chase Bank

This is the worst branch. There are not enough people working here. At least a 30 min wait to see a banker, or any other human, always.

Unsure Branch Manager; much scratching of heads in order to (finally not) cash my two small Securities and Exchange Commission refund checks. Manager seemed totally confused by the word "Trustee" following my name on the two checks! The cashier behind the window, meanwhile, spoke (mumbled) so low (behind a glass window, with apparently no audio-enhancing device), I never knew what she was saying, and there was never any eye contact. The whole (small) staff seemed so negative and unsure of themselves, I will not be back. I went directly to the Chase branch on 7th Avenue at Carroll Street and the difference in ambience and service was like night and day! People at the 533 5th Avenue branch - LIGHTEN UP, SMILE, AND SPEAK UP BEHIND THAT GLASS WINDOW! (And to the Manager, please read up on SEC checks--they are O.K. to cash!).