This review is on the great customer service that my daughter recently received by Max and the staff at Cathay. Things got off to a rough start and mistakes were made in which my daughter was the one that took the fault in the end by missing/late to her appts. I will say after speaking with max, they immediately moved to resolve this situation. I was quite surprised and very appy that they didnt treat my daughter as a number nor dollar sign. They went out of their way to make sure my daughter will no longer have any issues with her future transportation. It makes me reassuring and grateful that both management and the owner was willing to get in contact with me and reassure me that things will be better. Ican honestly say that I feel more confident moving forward. Thank you to Cathay Express
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