Carvao BBQ

Went with a group of 7 and we really enjoyed the food and atmosphere here. Personally I had the ribs and chicken combo to get a taste of both and definitely didn't go home hungry. The ribs were huge and everything was tasty.

The bottom line up front: This restaurant lacks good food, attention to detail and is apathetic in regards to quality and customer care.

The first time I ate here they messed up a few small items on the order but it was an ok experience overall (I would have given it 3 stars). However, after my last experience I will not be coming here again.

My friend and I decided to order takeout which should be a very simple process. It took three calls to place the order, not because I could not get an answer but because the first two calls a guy rudely and unexpectedly placed me on hold for 2+ minutes. The third time a girl answered and finally took our order, the Carvão Burger and a Chicken Wrap.

The food wait time was not bad so we picked up the food and went back to eat.

To say I was disappointed was an understatement, the burger is a false advertisement! The false advertising comes from the fact that the menu specifically lists caramelized onions, but the onions placed on the burger were 100% raw. The overall quality of the burger was terrible, it was an overpriced McDonalds burger with sausage added. Sausage added to the regular burger is not worth a $4 charge.

My friends order was also messed up. Out of everything that could be forgotten on a chicken wrap, how could you forget the chicken?!

I called the restaurant and explained the situation. One of the owners said they would deliver another one to us and gave the phone to a girl to order another wrap.

After waiting another hour, I received a call saying the food had arrived. The delivery guy then tried to charge me for the food delivered, and when I explained to him the situation he was fairly cordial. I then looked at the receipt and noticed that the order was still messed up; instead of a chicken wrap a chicken bowl had been delivered! While this lack of detail would normally be quite minor, compiled with everything else this is a big deal.

Ultimately while the restaurant looks nice it lacks the leadership, quality and care that will garner any of mine or my friends' future business.

Food was excellent... how ever they dont have a full portuguese menu that I expected. I'm only giving 3 stars because the service there is horrible the waitress ignored us numerous times she was very quick to walk away without letting us finish speaking which was very rude! We were a party of 4 and they charged me 20% gratuity on the bill.

BBQ meat is generally marinated and cooked with various types of sauces. Unfortunately, Carvao does not do anything to their meat other than cook it. At least, that's the impression I got from what I ate there.

The corn, chicken, and pork ribs were flavorless. However, the french fries and rice had a good flavor.

Chicken wings were served without sauce and sauce was provided on the side for you to add on your own. The 3 sauces were BBQ, Mild, and Hot. I did not try the mild, the hot was acceptable, and the BBQ was comparable to a generic grocery store brand. It wasn't terrible, but it wasn't anything to rave about.

The appetizer sausage had a thick casing and a moderate amount of fat. I prefer a thin or no casing sausage. This is my personal preference and I understand that others feel differently about this.

My main meal was a chicken/pork ribs combo. The ribs were dry and flavorless. I added some hot sauce and bbq sauce to give it flavor, but I was disappointed because I expect ribs to be moist and falling off the bone.

All this being said, the restaurant is reasonably priced. I am willing to give the restaurant another chance and if I do I will update this review.

I like the food and service here. I have been here for a few times and I got great service. However, i do wish they have bigger menu. I love grilled salmon and skirt steak here.