I'm not a huge fan of Capital One in general. They don't trust new customers and have a low tolerance for debt forgiveness. Rather than work with you, they optimize their standards to maximize profits by applying as many services charges, fees and penalities towards their customers. Chase Bank is far superior.
This location is nice in its interior and the general manager is courteous and helpful. There is a bank rep who has consistently given me what I would describe as a "suspicious glance," which always left me feeling guilty for absolutely no reason. I don't know why I should feel guilty for taking money out of my own bank account but this is the feeling I get, the customer service I receive, from this particular bank rep whose name I've forgotten and would rather not remember.
I'd go with another bank.
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