Cabinets To Go

Danger - expect delays, and terrible customer service.

Ordered cabinets 12 weeks ago, told I would have them in 5 weeks. Scheduled my contractors to start work 9 weeks after ordering the products. Told by store manager, everything arrived.

12 weeks later, missing to base cabinets and have no idea when they will come in. When I call the store manager, she complains about her system, and politely (she's at least polite) says she will call back when she figures out the status. Rarely calls back, and when she does, leaves a cryptic message providing no information.

Customer service is almost as bad. They occasionally call back, but then tell you, they can't see orders or shipping information so they don't know anything. Well one of them did confirm, the products were shipped (no idea when they will be delivered to the store). They say they will do "everything they can to resolve the issue." Unfortunately, everything they can does not include
- expediting shipping,
- having the regional manager return your call, or
- really anything

Results of this. I'm not of my house likely an extra two weeks, wasting my contractors time and my money. These guys simply don't care, and if you trust them do anything, do it at your own risk.

We bought 3 vanities. Everything is excellent i.e. Quality/cost/delivery, except acknowledging customer calls and getting back to phone calls. If they can improve in giving call backs promptly to the customers, they can win lot more customers.

When visitors ask how much our kitchen cabinets cost, they are always shocked because we really saved a lot by using Cabinets to Go without sacrificing quality. Our cabinets look like something you would purchase at some overpriced, snooty kitchen store but that couldn't be further from the truth. All of the employees were super helpful and knowledgable...they even gave us some great ideas for the overall interior design of our kitchen. I HIGHLY recommend Cabinets to Go.

Not worth your time. I travelled 1 hour to go to this place. When I got there the AC was not working, which is fine, it happens, but the employee did not want to do a design or give us a quote as it was so hot in there. Instead they offered to come to our place in about 2 days at a specified time. ok, we said, fair enough. Since it was a business day, I went home from work, to meet with the designer but he never showed up. We called and nothing...We ended up reschedulling for another day, a sunday...we waited and they never showed up, we called and they said the person was on his way. We called the person directly, and he said he was going to be there in 15 minutes...he never showed up! and when we called again on his cell, he didnt answer...all this ordear lasted from 9 AM to 1 PM on a Sunday when we had cancelled plans just to meet with him!. Even the contractor they recommended to do the work, did not show up and never even called me to let me know.