Burger Bound Newark

Burgers were good, and service was also good, but we had an unexpected guest at our table, which came in the form of a cockroach. Sadly, he/she only appeared after we ate.

Burger Bound has great food. Unfortunately, not so great customer service or administration. I have waited over an hour for deliveries but I still ordered because the food was worth it. Recently, every time I call to place an order, there's always a different excuse. Either because the weather conditions aren't permitting deliveries (which is totally understandable), now the excuse is that they do not deliver to our location. The website clearly states "For deliveries in Newark (Ironbound section only)" and we are located in the Ironbound. We just received food from Burger Bound a couple of weeks ago. It's a shame that their customer relations is not the same quality as their food. They have just lost a customer.

The ONLY reason I gave it 3 stars is because these burgers are delicious!! Have to give credit where credit is due. Otherwise it would be only 1 star review because THE CUSTOMER SERVICE IS THE WORST! The guy who took the order was SO NASTY! The order was delivered 1 HOUR late!!! and this is NOT THE FIRST TIME, but today was my last draw!
I really hope that the owner of this business is reading this. Would have told him in private, but the website doesn't have contact email and they don't call the owner to the phone. Too bad. As a business owner I would want to know how and why I lose customers. Complete turn off and disappointment.

Best burger so far hope you keep the same quality ! however it was best when i fist had it . Keep the good salmon burger plz

My son and I enjoyed our food at Burger Bound quite a bit. Best part were the truffle parmesan fries. Yum.