Brothers Ace Hardware

Horrible customer service. They acted like they were bother by the customers shopping at their store.

Be aware of this place.
very bad customer service.
if you buy the wrong item by mistake
no refund no exchange no nothing.
you stuck with it.
and on top of that they treat you like garbage,
and kick you out of the place cursing.
never buy there again.

Great family owned hardware store.

This is a complaint in reference to my recent visit to Ace Hardware on 10 orient way, Rutherford NJ about horrible customer service. I normally do not shop here but Employee Sam was very helpful with his guidance with thermocouple. However another employee Jessica's interaction with me was horrible. I was about to purchased the thermocouple with Sam and we were discussing about return policy and he said it would be ok to return as long as the pkg was not opened. And at that point Jesssica intervened rudely saying well if you plan to return you should not buy... may be I should shop elsewhere. I decided I did not want to go through this grief if I were to become a customer here. This was terrible way to speak to potential customer and no one wonder there were no other shoppers in the store. My feedback as a customer, Someone in charge should train this employee properly on customer service.

Always have what I need