Bobby Buka MD - Upper West Dermatology

BEWARE OF THIS OFFICE !!!first off let me say that as A a patient and B a person who works in a medical practice the office itself is horrible i wouldnt send a corpse there for treatment .for one you can never get through on the phone EVER!!!!! they constantly hang up or just leave you on hold and if you do get through to make a appt its always same day or the day after but this is where things get tricky they fit you in the dr is amazing btw so is the office in terms of being beautiful BUT forget about it, when it comes to when the prescription being called in it can take anywhere from 2 weeks to about a month lol no joke and if you need a prior authorization say bye bye its never gonna happen happened to me twice and if you want records sent over according to his secretary they have to be reviewed by the dr which can take anywhere from a month as well the staff have attitudes with you when all you want are your information or prescription
now i have to start the process all over and thank god found a amazing dermatologist who saw me same day and called my prescription over while in office and i got it same day !

The experience is frustrating and disappointing. I called and I understand they are busy, I held for about 9-10 minutes and was disconnected. I called back and they ALWAYS put you on hold. So, I sent an email. All I got was a standard response email but not one that addressed my concerns.