I only was able to visit the facility for a couple of days. My wife was transferred there for about 3 months after a brain injury, and we are from out of state. It was very difficult to get someone on the phone beyond the switchboard. Usually you were left leaving a message, with no call back. Many of the residents were insane, and they had no problems sharing rooms with people who would yell out cussing in the middle of the night with injured people in rehabilitation. If you soiled yourself, you were left 2 to 3 hours because they are too busy to take care of you.
The rooms had been vandalized, and the expectation was that residents were to pay for the repairs. (a donation of sorts).
The food was dropped of in front of the patients with little supervision. In three days that we spent there, we saw no other visitors. The business office was also too busy to speak to the customers, and made me wait 30 minutes. Their solution for any financial questions were to apply for Medicaid. They conveniently informed my insurance that she had plateaued the day she was discharged. She that, has since made much more progress locally, and medical insurance continues to cover the cost. They failed to fill out forms that the Social Security office requested about her disability.
It took 2 months to get items that mailed to her, to actually be delivered. They sat in a box under the social workers chair 2 for two months! Items were mailed with return receipts. Some of the clothing items were either lost or stolen, but never returned.
The only bright side was the physical, occupational and especially the speech therapists, that did an outstanding job. Beyond that, expect little or no information from the facility, high costs, and very low quality.
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