Better Rate Movers

I am livid with this whole moving situation. As a brand new graduate, I have been swindled at every step of this moving experience.

Customer tips for Map Systems Inc. considering they hired Better Rate Movers

1. Should be transparent with their customers about which third party moving company they are choosing
2. Should allow customers to research the third part moving company
3. Makes personal contact with supervisors and protects the unprincipled handlings of Better Rate Movers
4. Should be transparent about the policies and procedures of hired moving companies

Customer Tips for Better Rate Movers

1. Allow the customers to read through all documentation before signing no matter how rushed you are.
2. If you allow your foreman to make last minute adjustments to the total price, that foreman should not rush the customer while they are itemizing their belongings. If the customer is forced into paying more, do right by the customer and let them further itemize their delivery before loading the truck.
3. All staff should undergo an aggressive customer service training course as at every point, I was greeted with rudeness and anxious mannerisms. Do not rush your customers.
4. Be transparent when speaking with customers. If you will be charging a fee, let the customer know. Don’t keep it hidden until the customer asks.
5. Don’t immediately protect your staff, especially when the customers have time-stamped proof of what they are experiencing. LISTEN to your customers, they are paying you.
6. If part of your service is to “pack” items, DO NOT open them and rummage through a customer’s belongings without your customer’s knowledge. Those items are not yours. Have some integrity.
7. Do not STEAL from your customers.
8. Do not forge your customers signature especially when they ask for time to read the fine print of the documents you’re asking them to sign. A customer would never sign-off on a document stating the moving company is not liable for any loss, stolen, damaged etc. items. A customer would always want the full value of their items returned.
9. Be transparent with the customers about managers, supervisors, and even what your role is with the company. Do not hide these details because you are “protecting” yourself. The customer is already in a vulnerable position and wants to deal with reputable people. Hiding your role as well as hiding any dishonesty is not good for business.

Unfortunately I am forced to pick a star, but they honestly deserve ZERO stars. Furthermore, DO NOT use Better Rate Movers. They are all LIARS, CHEATS, and THIEVES. THEY ARE NOT TRANSPARENT AND DO NOT CARE ABOUT YOUR BELONGINGS EXCEPT TO USE IT AS A PERSONAL SHOPPING EXPERIENCE.

Absolutely the worst experience ever. Better Rate Movers take no responsibility for the multiple delays. The bigger issue here is that they take no responsibility as the “broker” for anything. They just pass the buck. They give multiple stories as to where your load is. I was told NY, La, and now I find out it’s been sitting in GA, the state they picked the load up in 20 days ago. Dispatch is rude (Lee), they act like I (the customer) is out of line asking for an ETA after 3 different stories. Please reconsider any involvement with this company. I will definitely share what happens with my load when this is all said and done. For now, be careful.