Don't waste your time! Full disclosure: this review isn't regarding the care of the doctor, as I never got to see her. Consider yourself lucky if you get a legitimate appointment. I called in to make an appointment was told that Dr. Oji has Saturday hours at the Utica location. The appointment was confirmed for 8 a.m. on Saturday, August 9th. Today, August 9th at 9:45 a.m. I have just been told that I do not have an appointment. Additionally, I am told that the doctor does not begin to see patient until 9 a.m. Excuse me? Come again? What happened next really blew my mind, the receptionist brought over a SPIRAL NOTEBOOK and stated, "I do not see your name in here". In this day and age, you mean to tell me that appointments are written in a notebook? She then told me I would have to speak to someone else to determine when I can be seen. I spoke to the next person who told me she would be with me soon. Apparently, wiping off the reception counter and then calling someone else while I waited was more important. I think she forgot about me because I went to the desk and she told me she would be with me in a minute. I walked out.
I don't know why it took me so long to leave. The warning signs were prevalent. ALL of the patients in the waiting area were complaining. I learned that the office gives appointment times but do not honor them. You must arrive 1 to 2 hours BEFORE your a.m. appointment time to stand a chance of getting out of the office by 3 p.m. (This is was stated by more than one patient). Friends of the staff are seen first. I was also told the service is worse at the Fulton location. A few other patients in the waiting area were changing doctors because of the horrible service. Its a shame because I hear the doctor is nice. Needless to say, I will not be returning.
Customer service is non-existent here. The office is in desperate need of an office manager and technology.
If you have a day to waste and like horrible treatment, this is the place to be!
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