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Reviews to Best Buy
Call them to see the availability of a product. Was on hold for 30 mins. Put them on speaker phone. Drove there got what I needed and purchased it while I was still on hold and not once was the phone picked up or nor were the employees busy but walking around talking to each other
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Preordered Fallout 4 Pipboy Edition, Felt robbed after finding that my order was cancelled the day before release... it's sad... customer service then continued by saying it's our fault and didn't dare do anything about it, I'm now convinced one of them just got away with my order... Let their customer service see this and feel ashamed they just robbed a human being of fun and joy... I hope whoever decided to cancel this order among their ranks feels the sorrow and anguish that they deserve... I will now go on to buy Fallout 4 from a much more friendly and respectful store... and never return to Best Buy ever again, sick with what I just witnessed...
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Nice electronic store.. Love the LG OLED tv
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I had purchased at a laptop using a Best Buy coupon. After realizing there was a problem with it, I went to get it replaced (a few days after purchase). Customer Service and the manager, Luis Andrews, said they would not replace it unless I would pay the extra money that I had saved with the coupon on the original date that I bought it. They refused to help me. I spent 1.5 hours in the store calling their corporate office so that THEY could talk to Luis, the manager, and get my laptop replaced like they should have in the first place. Disrespectful, unhelpful, needs to be restaffed or shut down.
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Went to buy a laptop. The employee who was looking over the laptops had no idea what he was saying. Not only that but the laptop we had chosen was discontinued and was not in their systems yet it was on display saying it was on sale with the newer laptops. The employee we asked to get it for us knew this but didn't tell us it was no longer available. He kept avoiding us and kept us waiting for an hour. When we were finally informed it wasn't available it was from a different employee. He sent another employee to tell us and he was hiding in the back.
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