Rate and write a Review for Bassett Furniture Stores Paramus
Reviews to Bassett Furniture Stores Paramus
"The sale and the delivery time was great"
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"The salesperson, Grissel was wonderful...can't say that about customer service with the problem i had with the piece i bought.." I picked up the end table myself and there were nuts and washers missing. I had bought this as a gift for my daughter and delivered it to her without knowing about the missing pieces. After many phone calls I finally gave in and looked at her coffee table and identified the pieces I needed and then made a trip to Home Depot - For the price I don't think I should have had to do this and this was not the only piece we've bought. I have two daughters who have furnished their homes almost exclusively Bassett. Poor customer satisfaction...
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Design staff were excellent. Friendly and interested in their job. One of the products shipped was faulty and responsibility was taken and a replacement done within 3 weeks. I got to keep the faulty product (badly done nail head job) until he replacement arrived so had something to go in the space. Don't be put off by the fabrics in the store - they all seems to be more open weave, durable stuff - you can also get soft velvets and leathers of a better quality to go on the designs. I nearly didn't come back to the showroom after the first visit because of the fabrics on display but am glad I did.
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