Bank of China Queens Branch

I trusted all the good reviews and I did wrong!

I called the office and asked for how much the exchange would be from EUR to USD.
Chris asked me the amount and gave the the exact exchange amount I would get today.

It was not easy to set up an account but it is more painful to close it. First, I inquired about process and forms required for closing my account. The rep confirmed with me there are no forms to be filled out but I have to write a written letter to the bank. And the original letter should be delivered to the bank. I did this inquiry twice. Once the bank received my letter after a couple of days later, they sent me an e-mail with an attachment of account closure request form and requested me to fill them out. Again, they asked me to mail the actual forms to them. I e-mailed them PDF copies forms ahead hoping to expedite the process and actual forms arrived there two days later. After a full week I still do not see my check. I sent a follow up e-mail for the status but no response....After more than two weeks, no result.

very slow service even there is no line. a easy simple deposit takes 5 minutes at least. it seems this bank has no management at all. such a big waste of nice building.