Bambi Baby

Been looking for a part for a conversion crib/toddler bed & Bambi Baby is the ONLY store I've found that carries it. THANKS!!! Hallelujah! I can sleep by myself again! Lol

Terrible service experience. Product (crib and dresser) was fine, but since all these items are available through multiple vendors, I highly recommend someone else.

1) Shipping estimate given at time of purchase was off by over a month
2) I was not notified of any delays to the shipping timetable. When I checked my status, it had moved.
3) I was promised a revised ship date a few weeks later.
4) That date was also missed, when they shipped my item to a wrong address and had to retrieve the shipment, re-pack and re-ship
5) When the item finally arrived, literally 2 days before my wife's due date, I was promised a credit or that they would "definitely do something for me" - nothing was ever done.

One would think that in a business where timing is important (i.e. we are buying cribs for babies with due dates...) it's imperative to accurately forecast ship dates.

I understand that the manufacturers change dates and that sometimes can't be avoided, but if presented with that issue, the least you could do is COMMUNICATE the change to the customer. I received no company-initiated communications about my order. Every time I got an update, it was because I called.

I don't care if you tell me 6 weeks or 12 weeks or 24 weeks...I won't hold a long ship time against you, but if you set an expectation, meet the expectation.

And then if you miss the expectation, and you promise the customer some sort of rebate or discount as a courtesy credit, you should follow through on it.

Otherwise you end up with a dissatisfied customer and a negative review online like this.

If you have abundant time and you can afford to have the shipment arrive a month or two late, then your risk is probably lower with Bambi Baby. But if you need something in 10 weeks, and the estimate online says 4-6 weeks, I would not roll the dice.

Bambi Baby is the best one-stop shop for your baby needs. They specialise in baby furniture.
Very pleased with my shopping experience with them.

worst service bought travel system from them. bought item 4 weeks back and they charged credit card immediately and item has not been shipped until now may be the item is not in stock thats ok but if you don't have something in stock you don't charge customer until you have it.

Second I have contacted 4 times over the chat no response and two times over the phone no response. worst customer service

I can't begin to tell you about how wonderful the customer service at Bambi Baby is. I had an issue (no fault of theirs) and they went above and beyond to resolve it immediately and made sure I was happy. Mind you, I was only an online customer who had no face to face interaction. This was so impressive to me because you rarely find this level of customer service today.

Over the weekend I stopped into their store and I was again so impressed. It is huge and they have so many beautiful things -- a whole floor of nursery items and a whole floor of clothing, especially specialty outfits, Christening outfits, Communion, etc. I wish I found this store sooner and I will definitely be a repeat customer. The sales reps are so helpful and knowledgeable. You must come here if you are expecting or have little ones!! You will be very happy.