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Horrible service I had to wait almost any hours to speak with an employee. They only had to employees with 5 customers waiting. They need to have more employees.
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I went to the store to purchase the Microcell. There was practically no wait. However, even though I was told that they had the Microcell in stock, when they actually went to the back to look for it, in fact it was not in stock. It was disappointing to be told that they had it in stock, only to be told that they did not have any left. I felt that they should have known their inventory better. After wasting my time at this location, I went to another store, approximately 4 miles away, and was able to purchase the item. They lost a star because they should have known their inventory better.
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Customer service extremely poor. I went there with a fellow Co worker and one of the guy employees (husky Hispanic guy), kept directing everybody that came into the store to this one female employee. She was swamped with customers already while he and another female employee was "busy" helping one person at the same time.
The employee that was swamped got upset and told him why don't YOU sign these people in as I am swamped. Now there is 5 to 6 people in there that came in after us, no one is signed in, so there is NO ORDER. We eventually left without purchasing anything after about a 10 min wait. Never again.
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If you're purchasing a prepaid phone and have issues with the device, don't expect them to allow you to exchange it. Even if it's the same week. Plus there isn't a way to pay for a warranty.
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One of the nicer AT&T stores in the area. Large with plenty of phones on display and a very knowledgeable staff. I was in and out with my purchase in a very short time.
Parking can be a but scarce with the customers from the adjoining Starbucks taking most of the spots in the lot.
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