Astoria Pizza Factory

I am a total fan of your place. I really love the pizzas, calzones and pastas. My wife really likes your salads and my 5yr old loves your garlic knots. We’ve been going to Astoria Pizza Factory ever since we discovered you, abandoning our old go to pizza joint with a similar name. But that’s not what I’m writing about. On Monday, July 25th, my daughter and I decided to have a slice of pepperoni (her favorite) and a couple of garlic knots at your establishment as we have done many times in the past. My experience that day changed my mind. My family and I and some of our friends that we introduced to your place will not set foot or order from your restaurant again. There was an older gentleman, Hispanic with white hair, manning the register. He was speaking to a customer across the counter and to my amazement, he reached over the register, grabbed a fork from the utensil tray and proceeded to sample the pasta from the containers you serve the customers from. He didn’t bother to serve himself on a plate. He just repeatedly stuck his fork into the container and continued to eat the pasta, dipping his dirty used fork over and over, without realizing what he was doing. I know I will never come back to Astoria Pizza Factory or order from you again. This isn’t intended to get anyone in trouble but it looked like it wasn’t the first time he’d done this but more of a regular occurrence. It seems that management or ownership (which could be this gentleman) doesn’t care about customer service and improper sanitation in a restaurant by their employees.

This is definitely my favorite place to get pizza from. Great crust, sauce, and always super fresh. Today I called minutes before closing and they insisted on making the pizza with a very happy attitude. Absolutely hands down best service.

Love that place.food is great. Love the service.its like the Javier zanetti of pizza places. "Very good"