I recently came to this location to have a suit altered for a special occasion. The tailor was never exceptionally kind but but tailored the pants well after 2 tries.
However, after multiple alterations of my jacket it was still not where I wanted it to be. He discussed he could not alter it anymore because of the vents on the back of the suit. Regardless, I wanted him to alter the suit more to make it look less baggy. But instead of listening to the customer he argued back with me stating he would not work on the suit any longer. We went back and forth for a bout 5 minutes before he just walked out of the store without any type of reassurance or compensation for not liking the fit of my suit. Over all the years of dealing with a company, they have never just walked out of the store and basically said too bad to sad to me. I was highly dissapointed by the whole situation. Overall I paid about $200 for my alterations. But even with the ability to pay for more he refused to fix my suit the way "I" wanted it.
On top of that the lady up front then yelled at me stating even if they altered it more and it became damaged they would not be responsible for it. I would give thus place 0 starts for customer service of I had the ability.
So if you ever want a suit altered how you want it I would avoid this place.
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