Arlene's Bridal Salon

I really wish I read some of the reviews before coming to this place for a bridesmaid dress. Regardless of the fact that our party's dresses had to be ordered here, I feel like had I known, I would have gone in with thicker skin.

The appearance of this place didn't quite bother me, though others are right in saying that it's the size of a closet, with hardly any (dressing) room to try on a floor-length gown. What did bother me was the professionalism of this place & their ordering/sizing system.

We got measured for our dresses and the woman sizing me didn't let me know the size afterwards. I stupidly trusted them and waited until the dress came in to see that she had ordered me a size 10... I'm not the world's thinnest, but I wear a pants size two and most of my dresses are sized two to four. Thinking it could have been a mistake, I asked another bridesmaid in our group (about my size, but shorter) what size she had gotten -- an eight. I was assured that these dresses run "pretty small", but when I got my dress, it looked like an oversized sleeping bag, made for someone whose nearing seven feet tall.

The next time I was in the bridal salon, I noticed a beautiful young woman (probably a teenager) getting her bridesmaid dress. After getting measured (unlike me), she asked what size was being ordered, because she usually takes a double-zero, however orders a zero to take in where necessary (and yes, she was very thin). The woman attending to her was quick to quiet her and said that because of her height (maybe 5'6?), she had to order her a size four to make sure the torso fit correctly since she was tall and thin. Bullshit. They ordered her a four so that they could squeeze another $60 out of her for alterations.

When a member of our group called to make alterations, the woman answering the phone was very rude and snippy. Since the dresses did have to be altered, she moved forward with trying to book an appointment regardless, figuring the alterations would be even more expensive elsewhere. The woman barked that the dress would take six to eight weeks to alter (even though the wedding was in seven weeks). It's truly inconvenient that they only do alteration appointments on Sundays & Mondays -- especially when they seemingly take so long to make alterations, but that isn't as bothersome as the way this salon treats its customers.

After picking up my dress, I went to a family seamstress to have my dress altered. When I put it on, the seamstress LAUGHED. I was hugging the dress against my body pleading for her to make it work. She took in over two and a half inches on each side, over four inches from the bottom, and I will have to go again for a second fitting (keep in mind this is a bridesmaid dress -- not a wedding gown!). I'm disappointed because had they sized me correctly from the start, I wouldn't be spending an arm and leg to have my dress more-or-less remade. More than that, I'd probably have actually trusted them to make my alterations.

I'm truly disappointed in Arlene's and had high hopes, but at least I know now to not come back, and hopefully this review is helpful to someone whose considering them or has to order from them in the future.

I recently called to set up an app because I'm getting married next year. Whoever answer the phone was very rude sounded not interested in gaining my business and I was told that they needed my credit card to book a Saturday app which would of been fine, when I simply asked what's the reason behind ? She said is our policy that's why. Great customer service NOT

got my bridesmaid dresses there love how if your not sure they show you other options.... I also got my vial there and Debbie saved me money didn't rip me off Debbie was GREAT LOVE HER!!!!

My soon to be sister-in-law found this bridal salon. I had already been to at least 6 other stores so I didn't think I'd have much luck here. What a difference! This place has gorgeous gowns and the lovely woman I worked with, Meghan, simply gets brides. And she has amazing taste. This should have been my first stop!

Today, I received the worst form of customer service ever from this store. In summary, the service here is very INCONSISTENT. In early January, I visited this establishment based upon recommendations from my sister-in law, who rented tuxedos there for her wedding 4 years ago. The service in January was the complete opposite from the one I was forced to undergo today, March, 9th. I guess after my money has already been spent on the initial order (final sale, no return), excellent service goes out the window. I went to the store to have my niece begin her alterations and also to complete payment on her bridesmaid dress. The ladies who helped during the alterations were very pleasant and patient. However, when we were ready to make payment I had the audacity to question my bill and was faced with an egotistical and pompous lady by the name of "Jules", who was very RUDE and lacked basic customer service skills. I will never do business here again. Cant wait to pick up the other two dresses and will not be wearing mine. Should have listened to my mom and go to David's Bridal!