Animal General

I am still boiling mad over this. After shopping around for teeth cleaning for 2 dogs in NJ and several New England animal clinics, we were pleasantly surprised when we found Animal General quoting reasonable prices. We made an appt to for an office consultation. On that day, the doctor told us there was a sliding scale of prices. Everything seemed to appear routine especially given that my 2 dogs both had teeth cleaning done 2 years ago in Omaha NE at $320 each. They quoted us $348. On the day of the cleaning, I get a call that all went well and that one of my dogs needed 4 teeth extractions because they were loose. I have no idea why the doctor didn't tell us that on the day of the consultation. If you can't tell they are loose on the day of the consultation, they are not loose in my opinion and certainly fine for my dog. So after having paid half the cost ($348) of what we thought would be ~$696, I show up and my balance is $860! - bringing the total cost to $1208. This is not how business should be done. You can't just increase costs like this without informing the client. That's more than double what the client expected. I am financially in trouble as a result. While I appreciate their judgment, I still have to pay for it and that should be my choice. I have to priortize costs all the time even with things I need. I would have been happy going on again for teeth extraction on another day. It's unethical to do this to people.

I have had only good experiences at Animal General. Dr. Stein did a fantastic job spaying/neutering and doing a checkup for the three kittens I rescued and fostered. She has been very helpful with my followup questions. The receptionists have also been very professional, caring and helpful.

My cat of 15 years recently had to be put to sleep, and my Animal General Dr. and the entire team was unbelieveably compassionate and caring. My cat was sick for about a year prior to passing, and from each visit up to the final one, the AG team was amazing. It breaks my heart to read the negative reviews. This hospital made a difference in my pet's life.

I have had mixed experience with AG. The staff and vets are delightful, and my dog has been well-treated generally. However, they handled the spaying, and it was botched. The surgeon did not tie off a blood vessel, and the dog suffered from internal bleeding, might have even gone into shock. They fixed it and the dog is great, fine, healthy. But that just shouldn't have happened. The doctor was somewhat apologetic but I would think seriously before submitting my dog to AG for major surgery.

This was the only vet in the area that stepped forward today when I found a dying bird in the park. They were caring and considerate and truly went out of their way to help an injured animal without profiting one dime themselves. I will be bringing my dog here from now on. A vet that puts a love of animals above a love of money is rare in Manhattan, and they earned a new patient and a ton of thanks!