I ordered a pair of earrings on 12/23/15. It is 1/20/16 and I have yet to receive them but I have been charged. The package has a shipping label created but UPS never actually receives the package to be able to ship it.
I cannot contact someone directly because of the way customer service is set up. I have to email. So you can imagine how quickly something like this problem is getting cleared up. No one actually cares enough to find out what's going on.
Is the package being put in the proper place for UPS to pick it up? Maybe there's a new hire who doesn't know where to put the packages. Maybe someone is stealing it. Maybe no one actually works in customer fulfillment. Who knows?
I've spent enough time trying to solve this dilemma that I should be getting employee wages by now. Everything takes a long time because a customer with a problem has to write an email and wait 24 hours to get an answer, if at all.
I have gotten some answers and gotten no answers at all always after waiting 24 hours. I called a brick and mortar in San Francisco and Hillary was nice enough to try to solve the problem (that wasn't even hers to solve) but she can only email as well.
I was offered a 15% off coupon on my next purchase but after giving away $62.50 for nothing (no item, no service) why would I shop with Alexis Bittar again?
Is there NO WAY a person can be spoken to who cares and will find out what's going on? Alexis Bittar has one of the worst customer service experiences and setups I've ever seen.
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