Affordable Floors

We recently decided to upgrade our kitchen and required a continuation of our oak flooring into that space. Affordable was very wonderful to work with! Not only did we get a new oak floor in the kitchen we had all of the floors and stairs sanded and stained to match. The men were in and out in a very timely manner and were very professional. We loved this store so much that we went on to carpet the second floor with Mohawk Smartstrand and we were just as plesed with the service, professionalism and quality of workmanship that we received. We love Affordable Floors!

I had Affordable Floors install a bamboo floor on a slab in my family room last June (2013). About Aug 2013 two boards buckled up approx. 2 inches. They came and replaced the boards, they said I had a moisture problem, run a dehumidifier. About Oct 2013 two different boards buckled, they said they are not going to repair the floor its my problem, again moisture.
When I investigated the manufactures installation instructions they clearly state the installer must check the slab for moisture and seal the slab or use moisture blocking adhesive. I asked if the slab was checked for moisture and what the readings where, we don't have that information, was a moisture blocking adhesive used, the response was, I'm not arguing with you about this any longer, Its your problem.
I borrowed a dehumidifier and ran it continually for two weeks and did not extract any moisture at all. Also, we have forced hot air heat with no humidifier and central air. We also have hardwood flooring in the living room and dining room, no problems.
I also looked at some of the flooring associations They all say use a moisture barrier. I now have to replace the whole floor at an additional cost of over $3000. The new floor installers indicate that its a shame the floor was not installed properly, whenever they install a wood or bamboo floor on a slab they always put down an epoxy sealer and a moisture blocking adhesive.
I would NEVER recommend this company to anyone. I submitted a complaint to the BBB they responded that the moisture is my problem BBB complaint listed as unresolved. So, my only recourse is to post reviews, and file a NJ consumer affairs complaint.

The sales person Trevor was excellent, he was very professional and timely since he came to my home to measure my staircase for carpet. The install was totally unacceptable and certainly not customer friendly. There was no communication to me that the service person would not be a my home as promised at 9am. I left a message with the store at 9:30 , knowing that the store did not open till 10am. I called back at 10:30 only to find out it would be another hour before this person would arrive. I had to reschedule for tomorrow since I also have appointments to keep. . Would not recommend or use this company again.

Received a great price and the service was excellent!