13th Avenue Florist

Awful and rude manager, please save yourself a headache and find another florist shop.

the worst experience ever. My uncle passed away and I ordered a sympathy basket to be delivered at on 5/7/13. I had ordered the basket in the am. We got to the funeral home around 3 and the flowers had not been delivered, we went to the night session and still nothing , I called the 866 number and no response not even a voice mail. for the next few days I called an again no response. Upon arriving home today Monday I looked on the web and called the 718 number. I was transferred to 3 different people and finally the manager, who was rude and obnoxious, he was no help he keep saying "it is 6 days later what do you want me to do" I explained that I called the 866 number with no reply and he was even ruder , "what do you want me to do" I said I would like a refund and he said absolutely not , I asked if it was signed for, was it delivered etc and he would not give me any answers and was still rude and abusive, he told me to go F*** myself and told me to go to hell. No one should be treated like that especially someone who is grieving a loss. I highly recommend that you find a different florist for any of your needs as the customer service is horrible