Possibly the worst retail experience I've ever had combined with the rudest customer service. Placed an order from their website. Three days later I received a shipping confirmation. The package never arrived. I emailed the company. No response. My doormen searched the package room for an hour. Nothing. Called on a Sunday and they told me they were too busy and would call me back on Monday. Never heard back. Called them back. Their response is that their website is a "courtesy" to people on the web but that they do most of their business in the store and aren't really interested in servicing the website.
Esther said that they didn't have any of the items in stock and that Yahoo must have generated a shipping label and confirmation on their own. I asked why she didn't bother to let us know things were out of stock. Her response was that they're not really interested in giving customer service to web orders. I asked to speak with the owner (whose I could hear in the background) to see how they planned on rectifying this. Esther relayed her version of events to the owner who said that they were not interested in rectifying anything.
Avoid this store.
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