Positive and negative experience today. Popped in around 5 pm on a Friday. Everyone was super nice and responsive. I was exchanging equipment. When I surrendered the defective equipment, I specifically asked the receptionist for my cable back, since even two sets of pliers couldn't remove he cable from the box. She said "no worries! We give you one of those". So I waited a few minutes, was given a new box and remote, which included a white, shrink wrapped box, which I assumed contained the power and the cable wires. I got it home, and unwrapped everything. There was no cable. There was only a power cord. So now I have all this brand new equipment, and no way to connect it. Additionally, there's no way to call the store. I had to call Xfinity's main number and was told that they could mail me one in 5 - 7 business days if I didn't want to go back to the store, which would be closed by the time I drove back. Luckily, I asked if there was a technician in my area, and was told that one could stop by either tonight or tomorrow. The results have yet to be determined. I love that the store was so nice and efficient. I love that the staff was friendly and had the intention of being helpful. However, I think some more training might be required.
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