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Reviews to Wine Library
Disgusting experience. It took them 1 week to tell me they actually did not have in stock what I have ordered. I have never had any such poor experience in my life.
Highly avoidable !!!!!!!!!!!
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Very unprofessional, i placed order for wine, i was told i will get call in the days to come, it never happened. stop at store again and placed order , got call few days later that they have my wine and will charge the card and then 3 days later they called me to tell me they don't have the wine.
I notice they only carry wine that makes them money not what people like.
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Great experience. Mr. Jim Gorman has a lot of patience with a crazy wine lady. He ordered my wine and had it in the store in... I think it was 2 days. I bragged about him and the store to my friend who ordered the rest of the Mac Phail stock. The store has a lovely layout and all of the staff are helpful.
I will definitely make this my out of the way go to place!
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Really disappointing!!! I ordered a couple of bottles of cava online and was charged before they got my order in stock, then I was told that my order was ready to be picked up and when I got there they didn't have the cava in stock, called to cancel the order and I was told the I was going to get a refund on my card, never happened, had to call a second time to get my refund.
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Not sure what happened to their beer section? A year or so ago it was solid; their fridges were filled to the brim, with a bunch of interesting bottles in the aisle. The past few months, the fridges are probably 1/3 full (with nothing particularly special) and the bottle section is probably half the size from last year. There's always a lot of empty space in the fridges the past few months, for whatever reason.
There used to be fresh new releases and labeled "staff picks", but now it's mostly year-round offerings with not much in terms of seasonal or rare releases. I have to assume there's a different beer manager than a year ago and they just don't care as much.
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