WindowRama

Horrible experience – unless you are a contractor do not do business with this company because they do not care. First unsuccessful experience was their Danbury location - they could not log into their Simonton account to give me a quote or answer any product questions – really???? Then after a couple of weeks with no response and many phone calls later I was forced to deal with their Stamford location which was over an hour farther than the Danbury location. This time I was able to get a salesman but unfortunately he also knew nothing about the Simonton product line and I was forced to contact Simonton myself and passed the proper information to my salesmen. I was fine at this point until the day of the delivery the driver was harassing my wife for payment when they had my credit card on file from the original down payment which was then used for final payment but the rep and his warehouse unfortunately did not communicate this. Then the rep tried to tell me that payment is made on delivery – but you have my credit card on file????? Annoying....