Westy Self Storage - Tuckahoe, NY

This is a top-notch place! Exceptionally clean and well-run. Most important, the people who work there are incredibly friendly and accommodating. They really work with you and try to ensure that your needs are met. From moving in to moving out, everything was handled professionally and efficiently.

Always immaculately clean and excellent service. Hours could be a little more work-friendly.

If I could give this facility zero stars, I would.

Although the storage space is clean and safe, it is quite expensive. But that is ok. The real issue is that the management only cares about how much of your money they can keep. With more than 30 days advance notice (not required by Westies, btw) we moved out just a few days afer the start of the billing cycle. No one there mentioned that their policy is NO PRO RATING of the monthly charges. When we discovered this, we tried to negotiate with them, to be told that "by law we cannot return any rent to you" and "you should have read you contract". Not only had my husband and I had storage space there, over the years for more than a decade, but our family members do too. We have never missed a payment or even been late.

Westies, you may keep your rules to the letter, and use them to keep our money, but you are losing our future business and that of many of our family members as well. Your customer service is simply insulting. It is not service for your customers at all.

Westy Self Storage in Tuchahoe, NY is like a luxury condo for your valued possessions. It’s beautiful, sparkling clean, safe, affordable, and I have only wonderful things to say about this site and its employees. The customer service here is 5 Star excellent, most notably Michelle who is professional, knowledgeable, friendly and always helpful. Quite simply, she provides outstanding service. This is key for me because as a long-time client I have considered moving my possessions to one of the Westy locations closer to my home (Elmsford or White Plains) mainly for convenience, but Michelle works to keep her customers happy which in turn inspires loyalty, so I’m sticking with Tuchahoe.

The location has a gate secured entry with plenty of parking, and the building, lobby and office are bright, airy and inviting. There are a variety of unit sizes and the staff works closely with you to make sure that you select the one that best suits your needs. I can go on and on but simply put, I will always use Westy in Tuchahoe for my storage needs, and will highly recommend it to everyone I know.

The courtesy and customer service provided by the staff at this Westy Self Storage facility is superb. One employee in particular, Michelle, is outstanding. She is extremely courteous and very helpful and really professional. Michelle always follows through and finds the answers to any questions and reports back to the customer promptly. She truly makes you feel welcome when you walk into the office and personally greets you and offers to help you with your storage needs.