west elm

Very well put together store. This place has a good feel to it and good deals. We found a couch right away after looking at quite a few places.

Great experience. Winter helped me during the majority of my transaction. She was very knowledgeable and offered useful suggestions.

Helpful staff, well laid out store. There are usually coupons available, so be wary about paying full price.

Was there to place a relatively large order. Staff unfamiliar with product line. Tried working with 2 people. Just said the "carved headboard" not in store. (Even though other samples from the line were in full view!) Had I not pursued and looked over salesperson's shoulder he would not be able to find and didn't seem to care to make the sale or not. Finally thought I had placed order for 2 twin beds but order didn't go thru. Salesman said he would follow up but never heard from him again. I called twice even spoke with manager Karen. She basically said sorry, salesperson was the only one who could handle it. And we wonder why stores go out of business! Don't waste your time unless you are trying to buy something off the floor.

Back in early May my wife and I picked out a couch and two chairs at this west elm. All had to be custom made due to the fabrics we picked in store. The actual store and people who work in this location have been great, but West Elm's corporate customer service and logistics are absolutely horrible. If you like the things you see in the store enjoy it, but don't order anything custom for delivery, because it may never show up. The two chairs we ordered came on the specified date. They look nice. Our couch on the other hand has not been delivered, and West Elm doesn't know where it is. It is now August. Still no couch in sight, and nothing from customer service, except "we're looking into it". They offered us 30% off once they find and actually deliver the couch. We will use the rest of our "design dollars" on things we can get IN the store and NEVER shop with West Elm, it's parent company Williams Sonoma, or any of its associated companies (Pottery Barn) ever again.