Rip off!!! For a simple flat repair...
I brought my car into Firestone complete auto care (Wayne Willowbrook Mall) with a flat tire. All I was looking for was for the flat to be repaired (Simple plug and fix)... The staff was very nice and accommodating - I was told they would review the tire and provide me a courtesy check on my car and that it would take about an hour and half.... An hour later, I was explained by the staff that my flat could not be repaired, based on the location of the flat and offered me a couple of options (1. Purchase one new tire or 2. replace both front tires, as they saw there was only a little tread left on the other front tire. In addition, they informed that I has an oil leak and that they could repair that as well... With a $730 bill in front of me, I thanked them for their time and said "NO Thank You, please just return my donut spare so that I could take the car someplace else".
I then took my car to another repair shop, where my flat tire was easily repaired - in fact, they said there was only a small hole. Additionally, I was told that I had many more miles of tread left on these tires and by no means did they need to be replaced. The only thing they got right was that I did in fact have a small oil leak near my oil pressure sensor ($33 part) which I had repaired for a fraction of they were charging me.
This prompted me to write this review, as this is outrages and if I could maybe prevent someone else from getting ripped off by this place - it would be worth it... Do yourself a favor and go somewhere else...this place works hard to be nice, while ripping you off...
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