Warby Parker

Great selection of frames with a knowledgeable staff to help you out.

While most of the staff is very friendly and attentative, they are not knowlegable of the terms and services that they are selling. I tried to do a lens replacement, from my basic optical lens ( which were warby parker frames) to a prescription sunglass lens. I went on the main website to confirm that Warby Parker did indeed allow a consumer to switch out their lens for $125. After talking to most of the staff, the final verdict was that I could not switch my lenses. Only after hunting down the manager of the store could I pay for a service that Warby Parker sells. I thought that I was done with the Warby Parker "professionalism", but upon receiving my order confirmation email I realized that thes staff messed up my order.

I have purchased mulitple glasses from Warby Parker since the company first came out. They were my go to optical store for their reasonable prices and great costumer service. Unfortunately I will have to turn the page on Warby and begin searching for another optical store.