I've been going to this Walgreens for 4yrs & everyone is nice but today I came in contact with the RUDEST manager, Scott. Long story short, I sent my brother in law to walgreens (with my cc) to pick up similac liquid formula for 5 month. He came back with powder formula, which my child can not take. Anyway we purchased the powder formula at the walgreens in Bayville, NJ (400 Atlantic CIty Blvd) Where we spend our weekends down the shore. They would not do the exchange bc they said it was their policy. I figured maybe all walgreen stores are different, no problem!
Once we were home from the shore I went to exchange the formula. (Mind you I have done exchanges of formula before when my daughter was born) So the sales clerk asked him & he said ok. I looked at him & said, "Thank you" with a smile on my face. He did not reply, smirk or say your welcome he just stood there with his arms crossed staring at me (was very uncomfortable). Then he came around and began the exchange & I purchased a few more items. I put my rewards number in the system, swiped my credit card and the recepits printed out. He then said "I'm sorry the numbers don't add up I can't do this exchange" I asked him what did he mean and he wouldn't give me a straight answer. I explained the story to him. He then asked to see my license and looked at the receipt. He said, "Why is the receipt wrinkled?" I replied "Because it was in the bag." He then began to say "I don't know where this is you're bringing me a receipt from Atlantic City" I replied with "Well it's in Bayville, no where near Atlantic City" He then looked at me and said well "I can't help you, if they won't let you return it I won't." I said but you just did the transaction, and he replied "Well I'm going to undo it" I then asked but "I didn't understand why." This was all making me feel very uncomfortable b/c he was speaking very stern & I was embarrassed in front of other costumers. Turns out bc my brother purchased it because he put in HIS rewards # and not mine. THOSE numbers did not match he would not allow me to do the exchange. I said "Ok I understand no problem what if I call him and get the number he put in or have him do the exchange?" Scott then replied "NOPE TOO LATE". I told him that's not the way to talk to costumers & that he was making me feel like I was trying to create a felony or something. He said "Well sorry if you feel that way but I have the right to deny services & exchanges" He then asked me if I still wanted my items and grabbed the bags with force, like I was going to steal it or something. (Mind you I'm a 5'1'' 110 pound mother with 2 children & a school teacher and throughout I was VERY polite to him) I still purchased one thing of formula & had to get refunded $18. I asked for a receipt for the refund and he told me he would NOT give it to me. He said "I can't give you that sorry" I said I want proof of my refund. He holds it up in front of my face for 5 seconds and goes "SEE.. have a nice day" and WALKED AWAY! The lady who was standing next to me in line said "Wow that was not right" and how she could not believe how he acted and he should not treat costumers that way.
Needless to say I exchanged the powder at another Walgreens with NO PROBLEM. And the entire point to my LONG review .. the point had nothing to do with exchange, he could have said, No and that would have been the end of it. It was how he TREATED me like I was trying to scam them and how UNCOMFORTABLE he made me; how he SPOKE down to me like I was a piece of garbage and most definitely being spiteful... and finally giving me a receipt of my returned items. I knew from the start he was either having a bad day or was not a nice person before this all started when I smiled and said "Thank you" and he stood there with his arms crossed with no reply or form of expression on his face.
My advice Scott needs to take a class or read a book on proper communication & people skills, esp if he's a MANAGER trying to run a store.
**PHOTO OF ORIGINAL RECIPT POSTED**
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