12/28/2015
Update: I recently returned to Vespa Queens because I have a Vespa and needed Vespa service. I was pleasantly surprised with the change in management and the difference in service I received in the past. I am preparing to have my LXV 150 services there again!
What a difference!!
Old review: I am compelled to communicate my recent experiences as they directly impact the positive change in quality of my transportation and my life. I recently made a claim with my insurance agent because my scooter was hit and fell over while parked.
I was optimistic that my experience repairing it would be better than my first experience which most disturbingly resulted in my having to wait for a part which took all winter, and caused me to be harassed by a body shop to pick up my un-repaired vespa- because they did not want to "store" it for the winter! That in it self caused me to make the decision to never return to the Manhattan Vespa/ Potamkin dealership where I purchased my LXV 150, and I did speak with the manager.
12/2/10 I serviced my bike at the Queens Vespa shop which came highly recommended (by other owners), during a focus group sponsored by Piaggio. I had to return it two times because of poor paint repair and I am still not satisfied with the job as the left "touch up paint" exposed and did not finish the job stating my GMAC insurance agent did not properly file the claim including for more paint and labor expenses. I had my agent return and add to the claim and still the job is not acceptably completed.
Turbulent storms have again damaged the bike breaking one of the rear mirrors, and I am reluctant to return to Queens Vespa, where I was insulted and given the run around by Rodney Smith who admitted that he as well as the agent did not make the appropriate claim report only after I requested to see them. At first and after I returned it to the shop for additional paint repairs. Today as I attempted to tighten the mirror arm, I realized that the Queens Vespa shop has stolen my emergency wrench. I have a problem with this.
I have fully documented my experience with a time line and photos of the unsatisfactory job and I am in the process of filing a complaint to the Better Business Beauro.
The bottom line is, I have done everything on my part including paying my hard earned money and acting as liaison between the insurance agent the Vespa and only to have my beloved Vespa serviced for at least a months and weeks at a time, where I believe this it extensive for the minor repairs it required.
If I ever quit my day job as a NYC public school teacher, I'd love to work in another area I'm passionate about, Vespa customer care!
My life has been changes since I became a Vespa owner and I love it. I would love to helps others with the continued enjoyment of their Vespa ownership and maintenance. If this is not a possibility, may I suggest the implementation of checks and balances to ensure the continued customer care I feel I have never received from Vespa certified shops.
I'd like to purchase parts and service my own Vespa, but alas, this is not how your company is structured to support the Vespa owner. However this will not stop me from seeking to service my Vespa for myself. A local motorcycle shop has welcomed me and my business and I will seek to maintain my LXV through this shop, Cycle Therapy.
Log In
