Verizon

The sales rep lied to me, I wanted to get a phone and he told me he was giving me a free tablet. I said ok, then got the bill for it. And it says I'm in a two year contract with cancellation fee of $170. Store won't accept responnsibility and Verizon Customer Service won't help and says I have to pay the full $240 for a freaking tablet I never signed up for. Stay away from these scumbags!

Lying swindling thieves! Came in to upgrade my phone and was told it came with a free tablet. I didn't want/need a tablet, since I already have one, he kept pushing me to just take the free tablet. I repeatedly asked him what charges were associated with the tablet, service etc he said no charges, it's completely free. He lied and stuck me with a 2 year contract with a $175 cancellation fee for a tablet I never wanted and never signed up for. The receipt shows the tablet is free, Verizon is still billing me and refuses to cancel it and refund my money even though they can see the receipt. Never work with anyone here. They will lie to your face repeatedly and corporate customer service is disgusting and does nothing to help. Verizon liars!

Worst custmer sercive I have ever recived in my life. I have worked retail my entire life and I hope Verizon corporate reads this and finds a different way of training their sales force. While some of the employes are great Bassam for example other could not care less about your satisfaction or experience within their store. Have been having an ongoing issue with my work phone and simply wanted to switch it to a older working iphone i had lieing around untill I could fix the screen of my company provided android, this was done yesterday with out problem, only issue being that I could not retrieve my contacts which as you all know are vital. The manager told me that if I fixed the screen of my work android they would gladly reinstate it so I shelled out the 180 and had it fixed. After a long day of work and an even longe time waiting I was told this would be impossible for them to do and that nothing could be done with out speaking with my boss who is currently on business in Europe for the month.
While I understand they must follow protocol, don't tell me something can be done, send me on a wild goose chase a a wait an hour in line only to essentially accuse me of lieing and make no attempt to resolve the situation.

If you go to this store, do not work with their sales associate named ROMAN. He lied to me numerous times, changed my plan, reduced my data, charged me for a tablet he told me was free and now I am forced to deal with Verizon Corporate in order to try and get this fixed. DO NOT TRUST THIS MAN AT ALL - HE WILL LIE TO YOU SO HE CAN EARN A HIGHER COMMISSION.

Wanted to make the payment - the machine did not accept credit cards.
Talked to a customer service representative - she was constantly yawning while talking to me.