Verizon

It is too bad that zero is not available.
Do yourself a favor, if you are looking for Apple product just keep driving another mile to the Apple store, where customer service exist not just as a job title.
I have nothing against Verizon, I have been a Verizon customer since 2006, dealing with Verizon online and phone is good.
I was helped by John who was argumentative and in need to learn how to deal with long time Verizon customers and customers in general...maybe he should spend some time at the Apple store for some training.
Verizon, you need the improve the quality of people working at your retail stores, it doesn't matter how good your products or services are, ultimately some of your customer have to deal with your representatives at your retail stores.

Why have a retail store and not stock phones? Now I know why my son always goes to the Apple Store up the street. I will too.

They are very reliable, and can help you with almost any problem. Even if they can't solve it, they give you advice for the problem. Verizon's the best!

Now I am a very tech savvy person. I read up about the latest phones, plans, etc. and do all my research prior to going to a store. Now, one day I went to purchase a Motorola Droid. I bought it, took it home. Really no problems with this step of the process. Approximately two weeks later, my phone started acting weird in many ways. I did my research; it seemed that several users were experiencing the same issues as me. Firstly, my phone was rebooting randomly; secondly, my hinge was so loose that it was opening if i tapped it slightly -- I was able to click my phone's screen like a Blackberry. So I went into the store, expecting an easy exchange. First of all, they made me wait one hour, skipping me because I wasn't buying anything. Finally, when it was my turn, they sent me to the tech guy who was just sitting there doing nothing the whole time. I mean really, did you seriously have to waste my time? Now, I tell him my problems. He just stares at me (I am a high school kid), and basically says theres no problem. He literally just turned on my screen, "not rebooting". Opened the slider, "opens fine". Then gave it back to me and said we're done. Now I'm pretty angry right now, I explain to them exactly how loose my screen is. I compare my Droid's hinge to the display models, a complete difference. He feels the difference, calls the manager, and then she grabs an employee's Droid, which looks like it's been through hell several times. "Look, his hinge is loose too, its normal construction for the phone." Now I'm steaming mad, trying to hold it in. I say how do you expect me to keep the phone if it has already reached this state in two weeks. They say to me in quotes "COME BACK WHEN THE HINGE IS OFF". God these people don't know anything. Terrible store, terrible staff. Treating a 7 year customer like this? Complete garbage.

I'm not the type of person to flame businesses, but my experience there has been based off of three visits, each of which was not enjoyable. To sum it up: extremely poor service and unprofessional. If you know anything about smartphones or service updates, don't go here! Most of the agents here (except for Chris) don't know what they're talking about.
When I first went to the store to purchase my Motorola Droid, it took a solid hour because my agent couldn't figure out how to enter the phone into the system, and had a small fight with the agent next to him over how to enter it into the computer.
The second time I went to the store, it was to pick up a case that I had purchased there last time (the store didn't have it, and had to order it). When I got there, my mother showed an Asian sales agent my receipt, and he refused to get the product because the previous agent hadn't "marked it" correctly (i.e. he hadn't marked, "Not picked up"). I was at a loss for words. The Asian agent continued to harass my mother, saying that he couldn't let people rip off the store and take things. His comments were extremely disrespectful and unprofessional. Eventually, one of the agents who had seen us a few weeks ago remembered us, and we got the phone case. But the way that Asian sales representative treated my mother (accusing her of trying to steal from the store) was extremely rude, and made us angry enough not to go to the store again.

I recently went there a third time, a few months after the second incident, and again I was met with incompetence and disrespect. I was "assisted" by Joel. I told him that my Droid had not yet received the 2.1 software update (it had been 2 months since the software was first pushed, and I was concerned), and that I wanted to know if there was something wrong with my phone. He asked me if I wanted a new phone (implying that I had come into the store to "milk" the warranty and get a new Droid), and then asked me why I needed the software update. I was at a loss for words. I had never felt so insulted or misunderstood by a customer service representative before. He clearly did not understand - I'm a tech savvy individual who purchased an Android phone, and one of the benefits of being the owner of a top-of-the-line Android phone is that Google continuously tries to improve on the software by routinely pushing updates. I had not come into the store, looking to cheat Verizon and get a new phone (which I did end up doing, because there was a problem with my phone's software - it didn't recognize the new system update) - I was genuinely upset that my phone had twice received the software update message, and nothing had happened. When I tried to explain to Joel why the software update was important (improved battery life, additional features like 3D wallpapers, and a weather widget), he told me that "improved battery life" was a lie - "it could mean 5 minutes more battery life" were his exact words. Again, I have never met a customer service agent so unwilling to help a customer before in my life. I was galled. Thankfully, another agent named Chris (who actually knew smartphones) came and assisted me, testing the phone. In the meanwhile, Joel was speaking with his friend about his limited vacation days and his plans to visit Jamaica.

So if you know anything about smartphones, I highly recommend you don't visit this store if you don't have to. If you have a problem, be ready to fight an uphill battle to get "help".