Verizon

The WORST!!! So excited to get mine and my wife's new phones, not anymore. First we were lied to. My phone was not in store as originally led to believe, so I will get it 2 day air. NOPE. They after correcting my address 3 times are still sending it to the wrong address and now I have to either wait between the hours of 1-4 at my old apartment office for this or have them attempt the wrong address and them hold in place or correct it and wait a few more days. This store butchers your info and orders and then nobody there can fix it as they deflect you to " just dial 611 and deal with it there". When you ask for a manager you have to wait behind 3 people to get to a rep who will then walk you to a manager, this is baffoonery. Horrible horrible horrible. Never buying here again

This is the absolute worst store in existence. Do not go to this store!! I was completely lied to by the staff. My phone completely died. I went in and since it's under warranty the woman ordered me a new phone saying it will be sent over night by Fed Ex and I'll receive it the next day. Well I received the tracking number by Fed Ex and it won't be in for 3 more days! I don't have another phone. I don't have a house phone. What if I need to call 911? So I asked if I could get a temporary phone because the woman lied to me about it arriving the next day. Apparently they're not allowed to do this? Seriously? You don't carry temporary phones for people who experience this kind of problem? No, apparently I can "buy" a phone and return it, but I have to pay a $35 fee. How is this helping me at all? They didn't even TRY or ATTEMPT to fix it! If I could give this store NO stars, I would, but unfortunately I have to give it 1 star. Terrible, horrible customer service. No help at all. Their tech staff apparently knows nothing. This store is abysmal. Do not go here. Rude, inconsiderate people who would rather argue with you than actually do their job and help you. I'll find another store to go to, or better yet, I'll quit these Verizon morons and go with AT&T. Maybe they have some competent customer service there!!!!

WORST STORE IN EXISTANCE!!!!! My friend visited the store and was sold items she didn't ask for and all products were opened without her consent, thereby making her responsible for purchasing The sales person sold $140 worth of items and she didn't even get a receipt. Raad was the sales person. He assured her the receipt was emailed, but it wasn't there. The tech was very rude as well and told her if she wanted to know how to operate the phone that she could just read the book! She was told that all of the accessories that Raad opened were included in a "bundle" if she purchased the phone. No such thing. She was charged for each item individually. What happened to customer service? She was pleasant the entire time and got treated with such disrespect. How is this store even open with all of the negative reviews? I encouraged her to read reviews first in the future!

DO NOT GO TO THIS STORE. I went in this past fall to upgrade my family's phones and renegotiate our plan. The salesman lied about half a dozen things, including a Tablet he was giving us " for free, " and gave me the wrong receipts, which messed up my rebate. It took 5 more calls and 2 more lengthy visits to fix the problems. Some employees and some managers were rude and unhelpful until they realized that they weren't going to get rid of me until they fixed my issues. Though there are a few nice employees there, none seemed to be able to correct the problems in a reasonable amount of time. Again, don't go.

I went to buy a phone for myself and my wife here. Overall I found the staff to not be knowledgeable and fairly rude. They made a mistake on my purchase which I noticed before leaving the store. I asked them to remove an extra 50$fee that was not supposed to be there. The sales person said that I already signed the receipt so she wouldn't do anything. I asked for the manager which want much better. She was argumentative and said that she could remove the charge but wanted to go home and it would take too long. While in the store I called Verizon customer support on the phone and they cleared the charge in 5 minutes.

A few other times I have stopped here and the experience was always poor. I would not go here again to buy anything.