Verizon

I was able to upgrade my iphone without issue, exchanging my old phone, and the representative found me a great promotion on accessories (basically they ended up free). The representative was very competent and went through all the math for different options (it had changed from last time I calculated it). Based on that, I would have given the store 5 stars. However, I later discovered that somehow on another line, a $6/month Verizon Cloud feature was added. I am hoping it was an honest mistake, but seems fishy.

TOTALLY DISHONEST. I went into the store to inquire about a technical issue with my iPhone. It was not taking a charge from ANY charging device, however ALL of our other Apple products/devices were indeed charging with the SAME charging devices. So, I was greeted by Dave and associate there. He kept insisting that the problem was indeed with my charging devices, not with my phone. I kept asking why then would everything else we have charge with the exception of my phone. He still insisted, basically making me think I was an idiot. Then after "careful" examination of my phone, he stated he thought there was water damage, based on his observation. I instantly told him there was no way I had any contact with water, and he quickly interrupted me saying he needed to continue looking at it. A second associate agreed with me and said there was indeed no water damage. So, after inquiring about my options, he said I would be eligible for an upgrade, but since I had the Edge plan currently (DO AVOID THIS IF YOU CAN), I would NOT be able to do anything else but continue the Edge plan with my next device. I asked him if there were any other options, and he insisted NO. He said all existing customers have no options, and this was final. I would not only need to continue paying the monthly installments, but I would have to give the phone back in order to upgrade! I said to him this was like leasing a car...pay and then give it back, but he kept disagreeing...I was like, um what? After calling the main customer service number today, I was told I indeed DID have other options, AND IF I wanted to pay the balance of my edge payments, I COULD KEEP MY PHONE! SO Moral of the story, don't believe everything you are told. This place was so dishonest. I am mad.

I just left this store about a half hour ago, I spoke to my mother the entire ride home about how great the service was. We worked with an man named Edward and he was actually phenomenal. I have never left a verizon store so happy before, he brought out my new phone and a variety of cases to choose from, screen protectors and a selfie stick and all. I did not take all of it but he brought me my options and explained each of them for me perfectly. I had an amazing experience at this store, its officially my favorite location.

The manager was rude and would not accept my return. Would only swap my item. His BAD attitude towards his employee was disgusting. Went to the Hicksville store-had no problems.

Horrible experience from Dave.
About 30 minutes with him to upgrade me for him to tell me he doesnt even have the phone in store. He basically said it with a smile and said I could do everything online. Waste of my time.