Verizon Corporate Office

After 20 yrs I can honestly say this is the worst customer service company I have ever had to deal with. There is NEVER anyone available at a supervisor level who is empowered to handle anything except the simplest of issues. They ALL make promises and tell you how valuable you are but in the end it is just lip service. I could go on for hours about this company. The sad thing is that all the wireless companies fight for your business and yet Verizon has no one at the upper level who cares enough to be reachable for problems and is willing to lose a customer (the biggest sin in business) due to the total lack of caring/concern. When I asked for a upper level supervisor I was advised there aren't any!! I am leaving Verizon as I need to be with a company that gives a darn about me and they for sure aren't one. I find it interesting that on this review forum they have mostly horrible reviews and yet they still choose to suck. AMAZING!!

PLEASE, PLEASE, PLEASE improve on your customer service! I just switched from DISH to Verizon in December and have had NOTHING but PROBLEMS from day one! First wrong equipment was delivered at install, new equipment shipped and had to be reinstalled by me after paying a hefty install fee. My DVR did not work, I spent countless hours on the phone with various people being transferred back and forth, forth and back and being told multiple problems. I was quoted one price when I signed up and somehow the bill kept changing and going up and up each month. I get 4 emails with different estimates of my monthly payments. I think I finally have everything straightened out on 2/1 and I wake up on 2/15 to find my DVR service is gone along with 3 months of recordings. I call and I am told in order to restore my DVR service they need to send me another box??? And I will be charged for it and I will need to request a credit??? I am being charged to fix their problem?? So I ask why can you not just turn back on my DVR service that has been working with this box for the last 2 months?? Nope, no other way to fix it.... Ok, so I get on the chat and try to find out why the name of GOD can't my service just be restored??? She looks into it for me and sure enough is able to restore my service and all my shows. She also is able to cancel the shipment of the box that I never needed in the first place! Okay, so I think FINALLY everything is corrected.... WRONG! I check my email and I have a series of 4 emails with again 4 different estimates of my bill??? So the agreed upon $145 bundle that I have had all along is now magically up to $187 a month! I spent an hour on chat again with someone else who then tells me this is correct and although I have made ZERO changes to my account or service I am going to be charged more a month??? I work hard for my money and every bit counts. When I signed up, I agreed to a price and level of service. I cannot keep spending my precious time and money trying to get my service right with Verizon Fios! I have had more problems in the 3 months with Verizon than I ever had in my life with any cable company... EVER! I am so fed up that I want to just cancel everything right now... Never again will have anything to do with Verizon anything! I will be looking into how I can file a complaints in any way possible. This is ranks right up there with the worst customer service experience I have ever had in my 44 years of life. If I can save anyone else from making the same mistake I have made choosing Verizon, I will certainly try! Future customers, save yourself the headache and go with another provider!

Wanted to get a "simple name change" on our home service....This started early January this year and numerous calls and explanations of the same story over and over and now I'm back to where it all started out. Verizon needed to talk to the outgoing party which they did and Jan 10 and now , today the 31st,, they STILL need to talk to the outgoing party. Jees people, look at your records and see that that was done...Verizon customer service id the worst. Don't even think of asking for a supervisor....The front line of operators protects them to no end........

Maybe I should call Opitmum online.......Can't be any worse in my opinion.

We absolutely do NOT recommend Verizon. We have been customers of Verizon's internet and land line telephone services for well over one decade. Over this time the company has steadily declined in the level of service to the point of bottom of the barrel. Our opinion and experience is that Verizon has come to be by far one of the most non-consumer focused corporations we have had the unfortunate experience of dealing with. Verizon's customer service is egregious, unprofessional, disorganized, inefficient and utterly adverse to the interests of the consumer. The company dishonestly and erroneously charged us for services without notice and burdened us with nearly one year of time and effort to have the charges addressed. The company further refused to credit us for weeks of charges during a neighborhood system outage caused by the company's own negligence. When Verizon restored service, the negligently disengaged our caller ID and long distance service and have yet to restore these features despite dozens of escalated calls over four months to their "resolution/escalation specialists." Verizon and systematically "dis-earned" what was formerly more than a decade worth of our loyalty

Verizon FIOS home services engages in blatant cramming. The first time Verizon "crammed" me was when they sent dozens of emails notifying me that a "security suite" I'd purchased, and was paying for had not been activated. I finally decided to cancel Norton and switch to the Verizon security suite since I was already paying for it. NOT. I started getting a monthly charge which, since I use paperless billing, and pay directly with my credit card, I did not catch for over one year. The second "cramm" was FREE HBO for a year. I told him I'd accept it only if after the year the service was cancelled. Again, since I use paperless billing and pay direct with my credit, they charged me for the service for six-months. Bottom line: Verizon uses deceptive business practices to fleece customers as a common practice and justifies their dishonesty by laying the blame on the customer for not checking your bill. Buyer beware.