Velocity Moving And Storage

I worked with Stacy to set up my move. This is my second time using Velocity. Stacy helped me both times and as expected, the service was great. Scott and team were fantastic. Courteous, communicative, energetic, efficient and fast. They were really professional, punctual and treated my belongings as if they were their own. I'm really happy with the service and expect to use Velocity again when we find our new house.

Absolutely and without a doubt the most reliable and dependable company in NY.
The service was punctual and affordable and proffesional.
The office stuff is knowable and responding quickly to email and phone calls.
The price is was quoted for moving and 6 month of storage was accurate to the penny and was very reasonable .
I am recounting this company to anyone seeking a reliable mover in NY

I am moving from Long Island City to Seattle, cross-country long distance move. Velocity offered me a quite competitive price (I am paying cash), not the cheapest price but they have storage option which really attracted me.

My move was scheduled at 9:00AM today and they arrived right on time. They called me about half an hour ago to let me know that they are arriving in 30 mins and they arrived on time. And the guys were good at packing and handling my belongings. They were careful and seemed like they know how to pack furnitures. I have a $7000 standing desk and bought an moving insurance just to be safe. I let them know that the desk is expensive and I need it to be packed up really well and they respected my concern.

The bad things started happening as they were finishing up. The guy who seemed like a lead came over to me and said, packaging materials are separate from the price estimate that I originally received and I need to pay for them. Packaging materials includes duck tapes, a couple boxes and a large crate. I said I am fine with paying for it if that is how it is done but I called customer service just to double check that he is telling me true. Customer service said tapes are already included in the price and the lead guy took it off the list. So that was fine. Funny thing is that I still don't know what large crate is for. The moving guy never really explained to me although I asked hime twice and he just tried to escape from answering. I remember him saying it is some sort of box. The I don't know why there is a separate charge for boxes and then crates as well. Nothing really made any sense but he didn't even want to talk to me about that anymore so I paid for it because the total packaging material was only about a hundred and I didn't want to make any trouble with guys who handle my valuable belongings.

And also the lead guy told me that they need 15-20% tips. I even felt somewhat threatened. And the fact is that for cross country move, the tip is usually 5-10%. 15-20% is for local moves. This is written on the paperwork. But he only tried to show me the part where it says 15-20% and kept asking for tips. He clearly knew that I am moving to Seattle from LIC but he mentioned twice that he wants 15-20% tips because he is doing such a great job based on what he said.

After they were all done, a real bad thing happened when the lead guy calculated how much is due on pickup today. So they calculate the price based on cubic feet and he said they now have extra 250 cubic feet because my boxes and desk are so big although the actual packing list is almost exactly same as what I gave them when I was getting price estimate. Anyways, he didn't listen and insisted that 250 extra cubic feet will cost me about $1500 more than what I was given on the estimate. That sounded like a total scam so I asked for exact measurements from the truck and asked hime to go to his truck with me and measure w/h/l. 2 seconds later, he said that since I am such a nice guy and he is so generous he will only count it as 200 extra cubic feet instead of 250 so I only need to pay something like $1100 more. I didn't have any faith in hime anymore so I kept insisting to get the actual measurements together. 5 seconds later, he just started calculating something on his phone and then gave me the original price from the estimate plus packaging material cost. What happened to the extra cubic feet? I don't know at all. So I asked him for his name because I wanted to complain about this issue to the customer service later and he said his name is Eli but I am not sure if he told me the truth because he just got caught lying about the extra moving cost.

I was very very suspicious about that guy but gave them 10% tips anyways because other guys did really good job at packing my stuff. But I would never recommend this company to others.

I will file a complain to the customer service soon and also my moving is only a half done status. So I will update my review as I get to experience more with these guys.

Company gave me a three hour estimated time. Half way through they began to delay. On our way to the second stop it took the truck 1hr to drive from 79th and cpw to 68th / York. I called several times during the drive and they kept changing their story on what route they took.

Ultimately as you can imagine the 3hr estimate was total b/s and we were charged for overages.

I would never use them again. I have moved 6 times in Manhattan and this was by far the worst.

This is my 2nd time using Velocity Moving within less than 3 years, and I strongly and warmly recommend them.

On my first move I relocated from New York to North Carolina.
They sent an estimator over to survey the apartment, and made a move plan to accommodate needs, that included a full packing service and a specific pick up and delivery schedule.

The service was extremely professional and punctual, the team which was lead by Eli was very customer oriented, polite and efficient, like I have never experienced with movers before.

When it was time to move again, I knew i'm definitely going to use them again without hesitations.
On both both moves I received a Binding price from Oliver.

The price covered the entire cost of the move including packing, loading, unloading, assembly of furniture etc.
The price I was given was honored to the cent.

The movers Eli, Derek and Lawal, were very professional.

They packed up my entire house in one day, and came back on the 2nd day to load it onto the truck.

They worked very hard, yet were very careful handling the furniture that required dis- assembling.

I scheduled the delivery for 3 days later, and the trucks were right on time.

Everything was unloaded into the new house very quickly and all the furniture were re-assembled back again.

I will absolutely continue to use them if I ever need to move again and of course recommended them to my friends and to anyone who needs a moving company which can be trusted with your property!