Value Act Cleaners

Stumbled on this place going to Walmart. Since then my wife and I have used them quite a few times with no issues. Clothes came back as good as any cleaner I have been to and their prices are great!

Setting up my account was easy and quick, and I love the fact I get text alerts when my dry cleaning is ready! First time I've ever had that as a service option. Also it's lowest $ I have paid - in recent memory anyway - for certain garments, and I haven't noticed any drop off in product quality.

The worst service I received is with Kimberly. She never could figure out anything. The last three times there I only have had bad experience with the customer service and her name is Kimberly. first she took 20 min looking for my cleaners until I said I'll come another day I come back and a different person couldn't find it for awhile but found it with no name on it. 2nd time same problem she so confused I don't even no why they leave her there alone she can't run a cleaners, and I was given someone else shirt and lost my shirt. 3rd time which is Nov. 1st She's on her cellphone and went back on the phone to tell them hold on I got a customer. So she rushing with us she didn't have a problem this time finding the cleaners. But when we are giving her new clothes we told her wash for the shirts and dry cleaners for the pants. She rushing and put everything dryer clean. She called her supervisor to to see how to correct it. The supervisor asked kimberly did they tell you they want wash? and Kimberly didn't want to answer her. then We could hear the supervisor saying just tell them we can't fix it. So we said just cancel and give us our money back. We don't want to pay for dry cleaners we want wash. Then she said its easier to cancel the order then to correct it That $2.29 dry cleaning price has given me a headache YOU GET WHAT YOU PAY FOR! Worst Service

I am an ex employer/customer as an employer this business is based on favortism.. As for a customer review, you get what you pay for. I never was a dry cleaning person but i gave it a try. The price is great, the laundering is good too, but as for the dry cleaning, its always something. I brought some shorts with a dirty mark to dry clean twice one time to the newark store before the hire, and one time to the kearny store after being hired, both times the mark was still there. I ended up washing them myself one last time to see if it came off or if it was just a stain, the mark came right off. That's where the customer complaints come from 95% of the time, the dry cleaning not the casheirs doing customer service. There results aren't all bad, but please check your clothes before you bring them, and check your clothes while you are there for pick up, to get any redo's.

Regards, Naisha.