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Reviews to Valet Cleaners
Horrible...they charge $4.25 for small size shirts. The guy could not explain what is the difference...between small and medium. I am glad I didn't give it to them.
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I strongly DO NOT recommend! I'm not someone who usually write reviews, but I have had more than 1 terrible experience at this cleaner. My clothes came back smelling awful... far worse than when I dropped them off dirty. The smell was very strong, similar to a vinegar-like or chemical odor... and so smelly I could not even tolerate to have the blouse on my body anymore. I was forced to leave work to go buy a new blouse mid-morning because I was extremely embarrassed by the smell... my co-workers could all smell me and it was humiliating! When I called the cleaner to ask to have the items re-cleaned, they dismissed my claims like it was no big deal. They re-cleaned the items and I got them back 10 days later still smelling of the chemical smell (it had reduced in strength of smell a little but was still very present). I googled the strong odor from dry cleaning only to find out that this odor comes from the cleaners NOT USING FRESH SOLUTION TO CLEAN MY CLOTHES. BEWARE this cleaner does not regularly refresh their cleaning solvent! My bill was $93 and all I got was clothes smellier than when I dropped them off originally, total humiliation at work from the odor, and stress that the smell may never come out of some of my favorite work clothes.
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Be aware!! They ruined my custom tailored suit and I got it back with tears all over and broken button. Counter person did admit button damage but not any other tear damages. He kept insisting that is what the wholesaler they hired to clean their garment have told him when inquired about the damages with pictures. He then refused to do anything about that and simply asked to take it back as-is, not owning up to any of their or their wholesaler's wrongdoings.
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J Jay
Reviewed February 13, 2015 03:38
- Excellent #91301
Fast, reliable, and courteous.
Two recent situations come to mind:
1) I had put my arms on a especially dirty counter and stained my sleeves. They tagged it and applied their special cleaning solution. Didn't get the stain off but most cleaners wouldn't notice/care.
2) My shirt buttons were partially crushed by a different cleaner. These were 3x the height of normal buttons so it was probably while they were pressing it. One of my buttons fell off while Valet Cleaners cleaned it and they replaced ALL of my crushed buttons free of charge!
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