USS Auto Sound & Security

Installed alarm incorrectly had to pay 500 to have it towed to an alternate shop to be corrected. Didn't even offer me any help or offer a partial refund.

I brought my 2004 galant in for custom painted rain guards and chrome pillars first they order me four pillars when there should have been six so of course I had to pay more money for my back pillars so I did I thought it was going to look great till my car came out and my driver side pillar was destroyed the guy claimed he put it in the wrong place so he had to pull it back off I told them they needed to order me a new one so I take my car back and now this time it wasnt a matching piller and the damn thing was an inch short ..i gave up took my car somewhere else my rain guards came back custom painted but you could still see the planstic black in some places and what happened to a clear coat I spent almost four hundred dollars dealing with these people just to get a horriable job done to my car im never bringing my car back there im taking the lost and moving on!!!

Not knowledgeable and will destroy your car. Buyer beware.

Went in, bought a Viper system and was told that it would take a couple of hours to install. The salesman appeared knowledgeable but that turned out not to be the case, as the "2-hour" install became six hours the first day. They came back and told me they needed to put in a new lock motor ("your car is too old and the motor is bad." Well, it was working when I brought it in!). The tech also told me that they tend to run into problems with Subarus, which was NOT told to me when I purchased the system.

OK, fine, things come up, so I paid the money they asked (50 USD). When they said it was done, I tested it and found that the system would only open the driver's door, and that the original central locking/unlocking no longer worked. I also found a wire sticking out of the headliner that they claimed "was there when they started," which was not true. They told me to bring it back another day and they would take a look at fixing the locks. So I did so, and again, more parts required ("Your car is too old" again) and thus more money. At this point I had spent the same amount on additional repairs due to their inexpertise as I had on the original system.

The locks started working, but when I was doing a final look-over I found that they had removed the trunk latch (which they didn't bother to tell me until after I brought it up). They then said that the trunk latch was bad and that if I found a new one, they would put it in. This was not acceptable, but at that point I was so disgusted with the work that they had done that I took my car back and swore that I was done letting them touch it.

Well, fast forward to a few days later, I open my passenger door and the automatic seatbelt is frozen in place. Great. As I had already sworn that I would not take it back to them,I took it to a trusted mechanic who was able to install a new trunk latch (it turns out that they installed the actuator improperly, so it would not open the trunk) and found a bunch of cut wires underneath the dashboard unrelated to the locking system. Unfortunately, he said that to actually say that it was definitively due to the Viper install would require many hours and thus a lot of money, so I told him to forget it and decided to cut my losses.

In short, the expertise here appears to be lacking and if anything goes wrong they blame your car. Every time they ran into a problem they would use the line, "Your car is too old, and part x is bad." You knew my car was old when I bought the system, why didn't you anticipate these problems instead of telling me that it would take two hours to install?

To the consumer, I would advise you to spend your money elsewhere - I have spent more than enough of my own fixing the problems that have been created in my car from the shoddy work at this place.

:) this company is fantastic! My car wasn't thief protected, but the staff in USS helped us get the job done, thank you USS...!!! No one will ever steal my car again! they also had a top of the line speaker system that i got installed into my car! i always go back on my pay day! thank you USS!!1 I LOVE YOU GUYS!!

Good thing but crapy job