US Post Office

Bad staff

Nice fast

My wife and I went to the postal office for a mailer and found a box of them with a clear note "for sale @ $2". Each mailer had a barcode and same listed price of $2.59. So it's natural to think all mailers were on sale for $2. When checking out, it was scanned at $2.59. After I doubted about the price difference, the staff said only mailers without barcode were for sale at $2. Then I pointed out that all mailers had barcodes, she then changed her tone, saying other mailers should be scanned at $2. Then I randomly selected two mailers in the box and asked her to scan them. Both were scanned at $2.59. She then claimed that other customers must have moved the three mailers from somewhere else into the box, so I still had to pay $2.59. I was tired of her making things up to cover her ignorance and asked for the manager. The manager insisted I should pay $2.59 since I wrote on it. I was not happy to pay the extra 59c because they made customers confused about the price. The manager became very rude and arrogant, kept repeating that they had no fault in it but ours because we didn't ask staff for "correct" price. I was upset of her attitude, and called USPS 800 number for help. I wanted to speak to agent first but she thought I refused to pay and called the police. But the phone didn't go though and I decided to pay $2.59 to settle. However, she refused my payment and wanted us to be arrested since "she already gave us a chance". Finally, the police settled the issue with me paying the full price.

I was extremely dissatisfied with the rude and arrogant attitude of the staff and manager. During the entire process, they didn't show any sincerity to work things out or provide solutions, but kept dodging responsibilities and forcing payment. In the end, they even wanted us to be arrested by the police. It is never a matter of 59c. What we are angry about is their lacking basic courtesy toward customers. Both of them were black 30's women who refused to provide their names.

Another terrible experience at this post office. First experience I summed up to a learning experience, after I tried to explain how to process my request in two separate transactions, I was told "it's okay" and I asked to do it my way. Now I still don't have my check and will never go back to this location because the staff is rude and inefficiently trained. Unnecessary aggravation from a public sector worker.

The behind the desk staff at the Harrison Post Office are ignorant as to the requirements for passport renewal. My 20 year old son attempted to renew his passport issued when he was 14. They required not only his previous passport but also his birth certificate, his student ID then they asked me, his mother, for my driver's license. I protested. I just talked to the Federal Passport Office to find that I was indeed correct. He did not need a birth certificate. If his student ID was insufficient then I should have signed an "affidavit of identifying witness". I should not have submitted my NJ driver's license to them. To avoid further embarassment to my son I submitted but after talking to DC I regret that I gave in. I will file a complaint against the staff at the Harrison post office and I will re-visit the site to talk to the supervisor.