US Post Office

This is the worst office they never even came to my house and they tell me they left a note which i recieved no such note and this isnt even by my home im so upset i paid shipping and handling just so i have to go and get the package myself I tried to contact them but their useless and said my package cannot be re-delivered screw you ups next time I'll just go get it from the store

This post office is irresponsible.

You MUST STOP leaving packages on stoops! My packages used to be held at the post office for pickup. Why has this changed? I have had my packages left outside and anyone walking by can just take it. In one instance, my package was left under my garbage can, the orange pickup slip indicating where it was left - why wasn't it left at the post office?!

There has been several times when I've gone to this location to ship a package, and there are at least a dozen people waiting in line, with one teller helping customers, and two others ignoring the line and walking around behind the glass, seemingly not doing anything. I would have to leave and go to the Fresh Pond Road location instead.

A few times, upon arriving there a few minutes before the facility opens, attempting to try to be first in line to avoid this, I would see people entering a few minutes before the building actually opened. Upon entering, I see again, there is already a line formed, and no tellers taking customers, merely looking busy behind the glass. If you're going to decide to open the doors early, then you're deciding to be open, start taking customers if this is the case.

What has actually prompted me to write a review on this facility is an issue that happened just yesterday and today. We just had a heavy snowfall this weekend, but as of Monday 1/25/2016, there is a wide, clear path spanning the entire block. Awaiting packages, I received an alert on my phone that delivery was attempted, and that a slip was left instead. Following the tracking number on the USPS website I discovered that their excuse was that the mail slot was blocked. After checking, there was no slip, nothing blocking the mail slot, our bell was not rang, so I let it go and scheduled re-delivery for today, Tuesday 1/26/2016. Today, after receiving an alert on my phone that the package was delivered I went to check, only to find our regular mail inside and three packages left on our front steps, again, our bell was not rang. YOU CANNOT LEAVE PACKAGES ON THE FRONT STEPS IN NEW YORK, for obvious reasons.

Attempting to call the facility was pointless as 90% of the time the line is busy, and if it does ring, that's all that happens, nobody answers. How is it busy constantly and then doesn't get answered? They must be tired of getting complaint phone calls and just ignore the ringing at this point.

Overall this facilities' customer service and employees' dedication to their work is awful.

If I could give less than 1 star I would.

Terrible management. Manager of the post office didn't recall calling me after she left me a voicemail.

I don't understand how delivering to a business after business hours makes any sense. After no re-delivery attempt was made, I requested to pick up my package in the office.

After waiting for 30 minutes, the same manager "didn't know where my package was, and would call me once they found it." Still have yet to receive a call from the post office.

I called the post office and got permission from Wayne that if I come into the post office with Chester (my small dog) and he is in a carrying bag, if it is ok? I was told that "it is ok if he is in a carrying bag but if it is not if he is loose on a leash." It was understood that I would be going in the next day. The next day, I went into the post office with Chester inside of the carrying bag and a rude Chinese lady told me that "I am to leave the dog outside!" I explained that I called yesterday and got Wayne's permission and was told that so long he is in the bag, it would be okay. She said: "Well Wayne is not here, so you either leave the dog outside or have a nice day!" I told her "if I leave him outside and he gets stolen, are you responsible?" She said: "No." I was actually refused service even though I called and got permission ahead of time.