UPS Customer Center - MASPETH

I never had to wait more than I needed to in this place. You don't see any of the employees hanging around. Everyone of them is professionally working, always doing something to help customers. Very different from other mailing competitors (say USPS... yack). Very satisfactory.

Been waiting for my parcel. It was ordered since 01/22/16. According to the tracking it was suppose to be delivered on 01/28/16 at 20:00 hrs but found a sticker on my door that they miss me and there was an address at fulton where to pick the package up. I went there and was told there was no package. Got a mail next that that parcel was rejected and been returned. Next day Saturday I was ask to go check same place for parcel after talking to amazon but no parcel. Monday again spoke to Amazon and ups but there was no good explanation on the parcel, same day 17:00 hrs got a sticker on my door they have missed me even when I have been told the parcel is been returned back to store. This is quite crazy. Tuesday got an info the package was on transit for delivery. I really can't understand ups. One week is turning to two weeks.

The driver Said no one was home but my wife broke her foot and can't go out its a blizzard where is she goin with a broken foot. I have a dog that goes crazy if anyone comes near my door or knock I will hear every knock because of my dog. He never showed redelivery he said we refuse package. Maybe because housing didn't do snow removal and he couldn't drive thru he had feet tho. So I made a departmental complaint with ups then a complaint with 311

Such bad service package won't be delivered as said on tracking # and it said by the end of the day Friday?? Then was delayed to Monday for 'We've left the package in our facility. This may cause at least one business day delay. / Your delivery has been rescheduled for the next business day.' 5 day shipping to 7 day shipping and on Friday it said with driver out for shipping and when it's 7pm nothing shows up what's next I have to go there myself? So disgraceful that no1 will even claim this business

The drivers, on numerous occasions, don't even come to my house but put on the tracking that no one was home. Then I have to drive to the damn warehouse to pick it up myself! I've complained maybe 8 different times in the last year. I even called their corporate HQ and still no improvement. I wish I had an option of which carrier should Amazon use to deliver my stuff. Ups, especially Maspeth, has got to be the most incompetent and sub par service I've ever experienced. I wish they get investigated from top to bottom. Fire the management department and hire a new fleet of employees.

USPS never fails. I wish I had this choice.