U. S. Post Office - Greenpoint Station

Under difficult circumstances (I wish I could give some of the customers I've seen there a zero star rating) the personnel at this post office are friendly, and efficient. Yes there is always a line, because it's a small place - but when I've been there all 3 windows were always open (besides the on call window). It DOES have an automated machine if you can utiize it. (with a credit card) for stamps, letters and packages (although I hate the flimsy stamp sheets you get at the machines). Also, the many businesses in the area tend to clog the ""works" - with their time-consuming window visits. But the personnel do the best they can with their limited resources, and they do it well. Wish it was open some evenings however. Finally, passport application processes are done well here, with friendly and very helpful assistance. Try visiting some nearby post offices, and you'll come back here running! p.s. No, I don't work here, but I've lived here all my life and have watched this PO improve despite a growing populaion that it has to serve.

I recently had a HORRIBLE experience. I had to mail a tan envelope with colored tape on 3 sides. The woman at the desk told me I could not use colored tape and made me get off line, remove the tape and get back onto line. She then said "Do I have keys inside?", I replied no and she proceeded to open my envelope to see a small plug I was mailing! She then stapled the package closed with 6 staples and found fault with the repurposed envelope with a cut piece of white paper covering the old address. She said "You need to tape this!" ; (remember this was taped before), and said that will be $3.49!! I replied $3.49 to tape it, no so replied $3.49 for the small roll of clear tape she tried to sell me. I could buy a much larger clear tape for $0.99 at the 0.99 cent store 2 blocks away!

I refused and she gave me attitude for no reason saying: "Ok, that's enough of you, I don't want to deal with you anymore. NEXT!!" I replied miss, I simply want to mail my package and she refused to acknowledge I spoke a word. I left and mailed the envelope at a branch in Manhattan that not only said the Brooklyn Post Office should not have used staples like that, they said the way I was mailing it was acceptable and that clear tape was "free". A woman in the Manhattan post office took my envelope, placed "free' clear tape over the 6 staples the Brooklyn Post Office lady stapled and mailed my certified mail properly.

I would NEVER ever recommend using this post office. To be honest with you, they all need to be fired and or retrained from the other reviews I've read. The Spanish woman I spoke with needs to be fired without question. The quality I received is absolutely unacceptable. The line in this Posit Office for self service was very long while the line to speak to someone was short. Others on line told me "the people here are all very nasty this is not new."

The next time I receive service from this post office I will record my experience with my phone and post it online for all to see. Sadly it seems that is what's needed to get anything done these days for the better.

There should be an option to give negative stars. I have been living in this district 10 years. Worst postal service and customer service bar none.
This is why UPS and FedEx are increasing market share.
No accountability.

It's Christmas time and we walked into this post office on a Saturday afternoon. We were waiting in a medium sized line for 5 minutes with no employees in sight before the first man in the line rang a doorbell next to a window which eventually summoned an an unhappy postal worker. 10 minutes later they were both gone. Again, we found ourselves in a line with no customers being served and all the windows closed. I stepped out of line to ring the bell again. Nothing happened and everyone in the line began looking nervously at each other. Another woman started to ring the bell. She probably rang it about thirty times before the same employee returned. The employee's voice was muffled behind the glass but the woman who rang the bell's was unmistakable, "You're closed?"

I checked the web and they had indeed been closed for 2 hours.

Imagine you're working in a store after closing and you notice not only that the front door is propped open but that people are waiting in line. This is at the heart of problems with the post office; the woman behind the now understandably protective glass lacked the compassion and sympathy - what people commonly call human decency - that would compel most of us to act, to apologize, to explain. We would shut the front door and lock it. She did none of these things and in retrospect, really could not have been any less helpful. As we left the door was still propped open, inviting in a hapless customer that we, as members of civilization, felt obliged to inform, "It's closed."

The next time you are tempted to place your possessions and correspondence in this post office's care remember this: They do not care. They do not care.

Absolutely horrible customer service. The lady I spoke to didn't listen to half of the questions I had about the failure of delivery of time-sensitive documents from the government and for work. She repeated herself without actually addressing my questions and concerns. Spoke in person and said she would call. She didn't. I called. She tried to hang up on me several times even though she hadn't answered my questions.