After U-haul accepted my reservation days in advance for a local pickup, I was informed on a SUNDAY, less than 24 hours before I was to pick up the truck that I would need to drive nearly an hour away to pick up the vehicle. This is totally unacceptable and will cost me hundreds of dollars at best to make alternate arrangements for my move.
In trying to make alternative arrangements thru the 800 number, I was transfer around and kept on hold for over 30 minutes. I could barely understand anyone I spoke with and I knew then that U-Haul would make no effort to remedy the situation.
Never again U-Haul
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