Rate and write a Review for U-Haul Moving & Storage of Rockville
Reviews to U-Haul Moving & Storage of Rockville
Appreciated the GREAT!!!! Customer service. Daryl (sorry for misspelling :0) was awesome. Thank you!!!
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While their was no major problems they charged me for items in the truck I never used (furniture mats). The person who checked in the truck after i dropped it off NEVER checked the back to see if I used those mats and the seal was not broken but they charged me for it anyway. While it was less then a ten dollar charge it made me feel taken advantage of and I would never recommend some one to get a truck from here if they pad there pockets with erroneous charges.
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People are nice but they are usually understaffed. I go there for propane and the occasional rental, sometimes quick service, other times you wait 15-30 frustrating minutes.
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I need to rent a van for a local pickup, so I called U Haul and they quoted me a price of 20 dollars for an hour. I had the van for about 40 minutes total. It cost me 45 dollars plus the 5 dollars in gas I had to put back in to keep the 1/4 tank minimum they required. I get a quote of 20 dollars, and it cost me 50 dollars after all of the hidden BS and taxes.. I was not to happy. ....... If they were honest and up front in the first place, they would have gotten a much better review.
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