U-Haul at Flatbush

This place is a rip off. I picked up a vechile yesterday and returned the vechile with the same amount or more than was given. They paper that they give that shows the gas estimate was incorrect. When i told the dispatcher i was he brushed it off and now i am left paying for something that i did not use. I drove 6 miles in total. When i called the representative was very rude and condisending. I would never recommend this place to anyone. .

These guys have the best service, they take initiative and are very easy to communicate with. keep it up!

I rented a vehicle late at 3:30 on a Saturday afternoon, and returned at about 7:30. Prior to taking the vehicle, I mentioned to the rep that I would be dropping the vehicle off after closing, but I wouldn't be driving more than 15 miles or so. She said people do it all the time, and someone would contact me and let me know what my charges were. I actually drove a total of 12 miles and parked the vehicle at the location. . After not hearing from anyone on Monday, I called them to find out my charges. They charged me for 42 miles! After explaining to the representative that I am 200% positive about my mileage, she informed me that that is what they recorded! I believe they rented the vehicle on Sunday without recording that vehicles mileage and ended up finalizing my receipt AFTER! For anyone looking to drop off, make sure you take a picture of the speedometer, otherwise you may end up being charged more than you estimated!

Melessa and the crew working at this U-Haul are AMAZING!!!!!!!

They helped my family and I get everything together for our move to Florida and everything went smooth and perfect!!! Never a problem!!! Very honest and extremely helpful staff and so NICE!!! It's a rare quality to come across.

If you're in Brooklyn and need to use U-haul, go to this location, you will not regret it!!!

Very poor customer service, dirty main customer area, overcrowded with boxes, simply small place.
To improve: train, train, train your customer service, renovate the place and more important have someone with good organizational skills to improve flow of customers. Create drop off after hours.