Honestly if I could give negative stars I would. From the moment I walked in the door I felt uncomfortable. My girlfriend and I just moved to the area so we brought our male Pomeranian for the grooming service there after finding out the groomer "bred Pomeranian's." Upon arrival she was very aggressive with him but assured us she is VERY experienced with dogs and very gentle. We should have taken him home that very moment but unfortunately we left him for the session and counted down the minutes to pick him up.
TVC called to let us know he was ready so we headed over. When we got there the vet let us know that there was a "small incident" and that he had tried to jump off the table while being groomed and had a small "cut" by his back leg because he got tangled on the groomers necklace. I wish Google allowed me to post pictures because it was certainly not a small cut and it was NOT from a necklace. The groomer buzzed by his back leg all the way down past the skin to the point there was an open wound/rash.
In the moment of finding out, I freaked out on them, grabbed our dog and left. They have some nerve to 1) Not call his owners the moment the incident happened to let us know. 2) Treat the injury without telling us what they were doing and 3) Demand that I still pay + tip for the grooming.
Please avoid this place at all costs. I am an avid animal lover and the fact that they did this to our poor dog without much as an apology or reimbursement is an atrocity. Poor animals cannot defend themselves and this was plain and clear malpractice. We have taken him to multiple groomers over the course of his life time and we have NEVER had an incident happen before.
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